Cancellation/Refund Policy

Returns & Refunds (Late/No Delivery Made)

Our refund / return policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange. 

Refunds / Returns (Defects)

To be eligible for a refund, return, or exchange, you must first email us at [email protected] with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item after receiving the original package.


All orders that have been processed and shipped out are not eligible for a refund. If you want to cancel your order, do so within the first 24 hours of you placing the order. After 24 hours have passed since your order, we will not be able to cancel your order.

Items not received

We promise delivery within 30 days of you placing the order. If 30 days have elapsed since you’ve placed your order, please send us an email at [email protected] so we can help you track your order. We will do our best to locate the order for you and keep our 30 day promise.

If you have not received the item within 30 days, you have the right to request a new package be shipped out to you instantly. You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them.

In many cases, the post office marks the order as delivered (because they delivered it to a location you might not be aware of). There are also instances of the post office incorrectly marking an order as delivered.

Lost or Stolen Packages

Jaipur Gems House is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Jaipur Gems House will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

We typically only replace items if they are defective or damaged. If you need to exchange an item, email us at [email protected]


To return your product, you should contact [email protected] for the details regarding this process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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